The California based Sutter Health medical network retains some 48,000+ employees. Their Communications Department housed in downtown San Francisco disseminates information to that group.
Sutter was on the cusp of implementing and developing a new workflow system, an electronic health record, EHR for its patients. Priority number one is training their physicians and support staff, so that on ‘go-live’ date everyone is up to speed and the development of their tool fits their varied needs. It pretty much involves anyone that even slightly interacts with a patient.
My role is to make sure the messages come through loud and clear. As anyone who has been involved in large scale launches can attest, communication that breaks through the daily noise is a big hurdle. To cut through the chatter employees are notified of training dates via numerous “channels”: prominent posters, emails, electronic displays, included in powerpoint presentations, and newsletters.
Want to see more of my work for the EHR and the medical industry read this post.